From support@xmission.com  Tue Nov 25 10:48:32 MST 2008
Date: Tue, 25 Nov 2008 10:48:32 MST
From: XMission Support 
To: announce@xmission.com
Subject: ANNOUNCEMENT: Thanksgiving Day Holiday
Status: RO

Thanksgiving Day Holiday
------------------------

XMission's offices will be closed on Thursday, November 27th and Friday,
November 28th in recognition of Thanksgiving.

A technician will be available to handle systems-critical issues, should
any arise.

Holiday Details
---------------
To ensure that customers with dire emergencies can be helped as promptly
as possible on holidays, XMission fields calls to our technical support
department through our voicemail system. If you have a critical emergency
on a holiday, and call for technical support during these hours, you will
be greeted with a message that details our emergency support policy for
holidays and let you leave a voicemail. Our on-site tech reviews each
message and quickly calls back those with critical issues.

Please understand that our single on-site technician can only help with
dire emergencies while we are closed and that normal and advanced needs
should be taken care of on a regular business day. Colocation and Frame
Relay/PTP customers should have an alternate emergency number they can
call. If you are such a customer and do not have it, please contact us
during normal business hours so we can provide you with our "emergency
NOC" number.

Note that XMission has a new policy to never do maintenance during a
holiday. Maintenance is scheduled in advance and customers can join a
mailing list to be notified of scheduled maintenance events and outages
via our status page: http://stats.xmission.com/netstatus/


Looking for more speed? Businesses can combine two DSL lines together for
faster speeds with XMission's Bonded DSL product. For more info, please
email mandy@xmission.com.
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