From support@xmission.com  Mon Dec 01 17:22:55 MST 2008
Date: Mon, 01 Dec 2008 17:22:55 MST
From: XMission Support 
To: announce@xmission.com
Subject: ANNOUNCEMENT: Routing Issue
Status: RO

Routing Issue
-------------

A problem with one of our routers caused some routing issues for XMission
dial-up customers, a large portion of our wireless hotspots, and a few
remaining dedicated connections on that router.  The problems started at
approximately 10:20 a.m. on December 1st and lasted until about 12:06 p.m.

Details
-------
Our former core router (asr1), a Cisco Catalyst 6509, was not handling BGP
routing properly, affecting the servers and dedicated connections that
remained on it to differing degrees. We moved many remaining systems off
of it before reloading it.

While asr1 once served as our core router, most systems had already been
switched over to our newer redundant core.  During the recent power
outage, asr1 exhibited unrelated issues, which caused us to further move
additional systems off of it.  We were planning to do these remaining
migrations this coming weekend during normal maintenance.  Lastly, we
plan to replace asr1 in the near future with a Cisco Catalyst 3560 or
3750.

Conclusion
----------
Although most customers were not affected by today's routing issue, we
apologize to anyone that did experience problems.  We are currently
building a redundant power grid to our server room that is fed by a
different UPS and generator. This will feed the second power supply of all
core systems and be operational before the end of this month.

Customers interested in notices regarding scheduled maintenance and
outages can refer to our system status page, where you can also sign up
for that mailing list:
 http://stats.xmission.com/netstatus/


Looking for more speed? Businesses can combine two DSL lines together for
faster speeds with XMission's Bonded DSL product. For more info, please
email mandy@xmission.com.

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