From support@xmission.com  Mon Dec 22 16:11:19 MST 2008
Date: Mon, 22 Dec 2008 16:11:18 MST
From: XMission Support 
To: announce@xmission.com
Subject: ANNOUNCEMENT: Christmas Day Holiday
Status: RO

Christmas Day Holiday
---------------------

XMission will be closed on Wednesday and Thursday, December 24th and 25th,
in celebration of the Christmas Holiday. 

On Wednesday, from 8:00 a.m. until 6 p.m., XMission's holiday skeleton 
support staff will be available to help with emergency support needs.
Then, from 6 p.m. on Wednesday until 6 p.m. on Christmas day, XMission
will be closed but a staffer will be available via pager (if you have a
very dire emergency) by filling out this form:
http://www.xmission.com/911/

On Thursday night, from 6 p.m. until Friday morning, we will again have a
normal holiday skeleton support staff available to help with emergency
support needs.

Holiday Tech Support Overview
-----------------------------
To ensure that customers with dire emergencies can be helped as promptly
as possible on holidays, XMission fields calls to our technical support
department through our voice-mail system.  If you have a critical
emergency on a holiday, and call for technical support during these hours,
a message will detail our emergency support policy for holidays and let
you leave a message.  Our on-site tech immediately reviews each message
and quickly calls back those with critical issues.  Please understand that
our single on-site technician can only help with dire emergencies while
we're closed for a holiday and that normal and advanced needs should be
taken care of on a regular business day.          

Every hard-to-shop-for geek wants a gift of Internet service! Buy them one
month of XMission DSL service and we'll throw in two free months
(Additional line fees apply).

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