From support@xmission.com  Tue Dec 30 10:44:45 MST 2008
Date: Tue, 30 Dec 2008 10:44:45 MST
From: XMission Support 
To: announce@xmission.com
Subject: ANNOUNCEMENT: New Years Holiday
Status: RO

New Years Day Holiday
---------------------

XMission's offices will be closed from the night of Wednesday, December
31st at 10 p.m. until the morning of Friday, January 2nd when we will
resume normal business hours.

A technician will be available to handle systems-critical issues, should
any arise.

Holiday Details
---------------
To ensure that customers with dire emergencies can be helped as promptly
as possible on holidays, XMission fields calls to our technical support
department through our voicemail system. If you have a critical emergency
on a holiday, and call for technical support during these hours, you will
be greeted with a message that details our emergency support policy for
holidays and let you leave a voicemail. Our on-site tech reviews each
message and quickly calls back those with critical issues.

Please understand that our single on-site technician can only help with
dire emergencies while we are closed and that normal and advanced needs
should be taken care of on a regular business day. Colocation and Frame
Relay/PTP customers should have an alternate emergency number they can
call. If you are such a customer and do not have it, please contact us
during normal business hours so we can provide you with our "emergency
NOC" number.

Ring in 2009 with an upgraded DSL connection from XMission! Call our sales
team today and receive two free months of DSL service when you pay for the
first. (Additional line fees apply.)

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