From support@xmission.com  Thu Jan 15 15:51:47 MST 2009
Date: Thu, 15 Jan 2009 15:51:47 MST
From: XMission Support 
To: announce@xmission.com
Subject: ANNOUNCEMENT: Martin Luther King Holiday
Status: RO

Martin Luther King Day Holiday
------------------------------

XMission's offices will be closed on Monday, January 19th in observation
of Martin Luther King, Jr Day. We will resume normal business hours on
Tuesday, January 20th.

A technician will be available to handle systems-critical issues, should
any arise.

Holiday Details
---------------
To ensure that customers with dire emergencies can be helped as promptly
as possible on holidays, XMission fields calls to our technical support
department through our voicemail system. If you have a critical emergency
on a holiday, and call for technical support during these hours, you will
be greeted with a message that details our emergency support policy for
holidays and let you leave a voicemail. Our on-site tech reviews each
message and quickly calls back those with critical issues.

Please understand that our single on-site technician can only help with
dire emergencies while we are closed and that normal and advanced needs
should be taken care of on a regular business day. Colocation and Frame
Relay/PTP customers should have an alternate emergency number they can
call. If you are such a customer and do not have it, please contact us
during normal business hours so we can provide you with our "emergency
NOC" number.

Start the new year with an upgraded DSL connection from XMission! Call our
sales team today and receive two free months of DSL service when you pay
for the first. (Additional line fees apply.)

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