From support@xmission.com  Thu Feb 12 12:29:18 MST 2009
Date: Thu, 12 Feb 2009 12:29:18 MST
From: XMission Support 
To: announce@xmission.com
Subject: ANNOUNCEMENT: Presidents Day Holiday
Status: RO

Presidents Day Holiday
----------------------

XMission's offices will be closed on Monday, February 16th in observation
of Presidents Day. We will resume normal business hours on Tuesday,
February 17th. 

A technician will be available to handle systems-critical issues, should
any arise.

Holiday Details
---------------
To ensure that customers with dire emergencies can be helped as promptly
as possible on holidays, XMission fields calls to our technical support
department through our voicemail system. If you have a critical emergency
on a holiday, and call for technical support during these hours, you will
be greeted with a message that details our emergency support policy for
holidays and let you leave a voicemail. Our on-site tech reviews each
message and quickly calls back those with critical issues.

Please understand that our single on-site technician can only help with
dire emergencies while we are closed and that normal and advanced needs
should be taken care of on a regular business day. Colocation and Frame
Relay/PTP customers should have an alternate emergency number they can
call. If you are such a customer and do not have it, please contact us
during normal business hours so we can provide you with our "emergency
NOC" number.

Forget chocolates and roses! Buy your significant other a faster Internet
connection for Valentine's Day. Sign up today for two free months of DSL
service when you pay for the first. (Additional line fees apply.)

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