From support@xmission.com  Thu May 21 13:04:39 MDT 2009
Date: Thu, 21 May 2009 13:04:39 MDT
From: XMission Support 
To: announce@xmission.com
Subject: ANNOUNCEMENT: Memorial Day Holiday
Status: RO

Memorial Day Holiday
--------------------

XMission's offices will be closed on Monday, May 25th in observation
of Memorial Day. We will resume normal business hours on Tuesday,
May 26th.

A technician will be available to handle systems-critical issues, should
any arise.

Holiday Details
---------------
To ensure that customers with dire emergencies can be helped as promptly
as possible on holidays, XMission fields calls to our technical support
department through our voicemail system. If you have a critical emergency
on a holiday, and call for technical support during these hours, you will
be greeted with a message that details our emergency support policy for
holidays and let you leave a voicemail. Our on-site tech reviews each
message and quickly calls back those with critical issues.

Please understand that our single on-site technician can only help with
dire emergencies while we are closed and that normal and advanced needs
should be taken care of on a regular business day. Colocation and Frame
Relay/PTP customers should have an alternate emergency number they can
call. If you are such a customer and do not have it, please contact us
during normal business hours so we can provide you with our "emergency
NOC" number.

Keep up with XMission's latest via Twitter. Ask us questions, or let us
know what we can do to improve your service! http://twitter.com/xmission

You can also become an XMission fan on Facebook:
http://www.facebook.com/pages/Salt-Lake-City-UT/XMission/6155383019

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