From support@xmission.com  Tue Sep 15 09:48:15 MDT 2009
Date: Tue, 15 Sep 2009 09:48:14 MDT
From: XMission Support 
To: announce@xmission.com
Subject: ANNOUNCEMENT: XMission Upgrades Phone System
Status: RO

XMission Upgrades Phone System
------------------------------

This Summer, XMission is happy to announce that we have developed a new
phone system. The new system is a big improvement over our older one, with
new features and slightly different menu options, and we hope they make it
easier for you to get the help you need. 

Details
-------
We built both using Asterisk, the open source telephony platform.  Our
previous PBX (Private Branch eXchange) system was developed internally,
using a very early version of Asterisk: 1.0 CVS. In fact, we had to do
quite a lot of development to get it to handle our queues properly and
ended up contributing code to the project.

This new version is based on the current Asterisk trunk and is much more
stable while providing many new features, which we are looking forward to
implementing in the months ahead.

Conclusion
----------
We apologize to anyone who has experienced problems or dropped calls as we
tested and deployed the new phone system. Thank you for your patience.

Lastly, if you have any problems with our new phone system or really like
something, please let us know.


Keep up with XMission via Twitter. Ask us questions, or let us know what
we can do to improve your service! http://twitter.com/xmission
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