Reference number: CH000750
Unable to get into Windows Safe Mode.
Question:
Unable to get into Windows Safe Mode.
Cause:
This issue is caused by one of the below.
- User is not entering Safe Mode properly.
- Windows is seriously corrupted and is unable to load into Safe Mode.
- Hardware issue.
Answer:Make sure you're entering Safe Mode properly; many times the Safe Mode can be easily missed if done improperly. Additional information
and help with getting into Safe Mode can be found on document
CHSAFE.
If you're entering Safe Mode properly; however, when attempting to
load Windows, Safe Mode encounters errors, restarts, or never loads,
it's likely your computer is encountering either a major corruption
with Windows and/or you have a hardware issue that is preventing the
computer from loading.
If you have recently added any new hardware to the computer we
first suggest you remove that new hardware to make sure it is not
the cause of your issue.
If no new hardware has been added to the computer or removing the
hardware does not resolve the issue, it is possible that either
Windows is corrupt or pre-existing hardware in the computer has
become bad. We suggest to resolve or locate the cause of this issue
that you erase the computer hard disk drive and reinstall Windows.
Additional information about how to do this can be found on document
CH000186.
If during the reinstallation you encounter errors with copying
files, or errors formatting your hard disk drive, it's very likely
that your hard disk drive is failing or is already bad. If Windows
was able to successfully reinstall, it was likely Windows was
corrupted and reinstalling everything has corrected your issue.
Final note: Although you could simply reinstall Windows
over the top of your pre-existing copy, we highly recommend you erase
the hard disk drive and start over. Not only will this help test
your hard disk drive, this will also remove any potential program or
malware from the computer that
caused this issue.
|
