Reference number: CH000901
My CD or DVD is skipping.
Question:
My CD or DVD is skipping.
Answer:
Below are different causes to why a CD, DVD, or other disc may
skip while being used.
Dirty CD
Usually a CD or DVD that skips or does not play properly is
almost always caused because it is dirty, fingerprints, dust,
dirt, hair, or any other substance on the disc can interfere
with the laser reading the disc causing it to skip or have other
minor glitches in specific parts of the disc.
- See our cleaning page for
additional information about cleaning the CD and DVD discs.
Bad burn or copy of CD or DVD
If the skipping is occurring on a CD or DVD that has been
copied (burned) by you or a
friend it could have encountered errors during the creation
causing various errors including skipping. To make sure this is
not the issue try re-creating the CD or DVD again.
Dirty CD-ROM or other disc
drive
In addition to a dirty CD or DVD a drive can also be dirty
from dust, dirt, or hair that enters the drive. If you're
encountering skipping or other read errors with multiple CD or
DVD discs it's possible that the drive may by dirty.
- See our cleaning page for
additional information about cleaning the CD drives.
Software not playing disc
properly
If you're using a program such as a media player to listen to
an audio CD, other music files, or to watch a movie make sure
it's not the software program causing you errors by trying a
different media player or other software program. Alternatively
if you have access to another computer, car audio system, or TV
DVD player try testing the CD or DVD on the it.
CD / DVD scratched or otherwise
damaged
If the CD or DVD has any significant scratches or cracks it
can cause the CD or DVD to skip, stop playing, or not play at
all. If you've tried all the above solutions and are only
encountering the skipping or other read errors with a single
disc it's likely that disc is bad and should be replaced.
Bad drive
Finally, if you're encountering skipping or other random read
errors with multiple different CDs / DVDs it's likely that the
drive itself is bad and should be replaced.
- See our CD drive buying tips
page for additional information about purchasing a new
drive.
- See document CHADD for
additional information about installing new hardware in the
computer, including installing a new CD-ROM or other disc
drive.
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